How to Report an Issue
We’re sorry to hear something didn’t go as planned! At Pingüino, your satisfaction is our top priority, and we’re here to make it right. If you didn’t receive the product you purchased, don’t worry — your next selection is on us. Just follow these simple steps to report the issue:
What You’ll Need to Provide
To help us resolve your issue quickly, please provide the following details:
What Happens Next?
We check the cameras...
We’ll investigate the issue by reviewing the machine logs and camera footage.
You get the double amount!!!
Once verified, we’ll not only refund the amount but also compensate you with double the amount paid — our way of apologizing and ensuring your trust in us.
At Pingüino, we strive to make every interaction a positive one—even when things don’t go as planned. Thank you for giving us the chance to make it right.
Have more questions? Feel free to reach out — we’re always here to help.
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